Full-time position for: Director Customer Care. Our client is a Fortune 500 manufacturing company. 6 requirements are listed, here: (1) 10+ years industry experience . (2) 5+ years in Customer Care. You must have some Customer Care experience in a MFG company. (3) 3+ years Managing a Customer Care Dept (ie setting vision/strategy, information architecture, navigation, budgets/expense control, etc) (4) Experience working in a Customer Care Dept in a company with e-Business (B2C and/or B2B) (5) Knowledge of basic Human Resources laws, regulations, policies and procedures (6) Experience with a major ERP and/or CRM package ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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