Functional Description:

Provide overall management of a Federal Call Center program, managing three sites, one in the DC area, two others in different areas of the U.S.

Responsible for the execution of overall program requirements.

Ensure related program policies and procedures (e.g., contractual, security) are enforced and followed by all team members.

Ensures the ongoing process/system capability associated with various program requirements.

Regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiation with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Project status operation and management reporting (including risks and issues to Federal customers and ACS Federal Solutions executives.

Monitor and analyze program performance data (financial, technical, quality, and operational).

Ensure staff training on agency programs and customer service goals.

Management of subcontractors.

Overall responsibility for the definition and enforcement of cost/schedule baseline, and development of Work Breakdown Structures (WBS). Also includes schedule critical path and related analysis.

Assist in the definition and enforcement of risk