Sr. Technical Support Engineer Job in Redwood City (California, USA, United States)

Description

We currently have an opening for a Sr. Technical Support Engineer in Redwood City, CA or Dallas, TX.

Keys to success:
* Great communication skills
* Ability to multi-task, good organization skills, persistence, patience
* Technical aptitude in resolving complex technical server and/or networking issues
Responsibilities include:
* Analyze diagnostic log files from Exchange network environments and/or Domino network environments and GMM servers to determine appropriate steps for the Technical Support team to restore service to customers.
* Provide root cause analysis of customer issues.
* Develop workarounds and fixes to existing product lines when applicable.
* Train and lead other Escalations Engineers and/or senior Technical Support Engineers.
* Provide an engineering interface to the Technical Support team.
Educational Requirements:
* Bachelor's degree from an accredited college or university
Required Skills & Experience:
* 3-5 years in a support role; 12+ years work experience, ideally in software development or IT Administration
* An aptitude for solving complex server and networking issues.
* An ability to read and analyze log files and correspond trace messages to C++ source code.
* Ability to read and understand C++ source code.
Bonus Points for:
* Networking experience is a plus.
* Familiarity with IBM Lotus Domino configuration
* Software Development experience is a plus.
* 3+ years IT experience is a plus.
* 2+ years Microsoft Exchange Configuration experience is a plus.
* Ability to read and write Perl scripts.