| Mgr Technical Support Eng Req # 8415
Work Location CA - San Jose
Position Type CS - Customer Service
Years of Experience 10 years
Education Bachelors Degree
Travel Percentage
11-25% Shift
1st Shift Position Overview
. Set performance standards and provide team leadership.
. Manage a team of skilled TSE's to support the Tellabs 9000 (WiChorus) product line
. Manages customer technical issues related to product and service problems
. Responsible for planning and directing customer conference calls involving Tellabs Sales, Product Management, Engineering and other organizations
. Direct implementation of action items and recovery plans for resolution of problems on Tellabs traffic bearing equipment in the field
. Interface with TSE and Field Management on all implementation and execution of plans and site activities.
. Report project status and metrics to division and senior management for all commitments. Provide timely written and verbal status updates to Executive Management
. Ensure financial commitments are well managed and cost justified.
. Capture and utilize best practices.
Qualifications
Skills & Experience: Excellent organizational, project management, verbal and written communication skills. Must be able to handle multiple projects and priorities at any given time and interface with the customer. 10 years of experience in a technical discipline, including 3-5 years managerial/project management experience.
Min 5 years demonstrated success in process management and combining tasks into efficient workflow.
Min 5 years demonstrated success in to meeting the expectations of internal and external customers.
Demonstrated success in utilizing customer information to improve products and services Additional Desired Qualifications: Projects often require working during varying time frames and immediate response to off-hour customer requests. Travel to out of town job sites may be required. Education: BSEE, BSEET, BSBA, BSCS or equivalent experience required.
MS preferred | 
