Posting Job Title:Associate Eng, Content Support
Requisition #:130690BR
PostingLocation:United States - Colorado - Denver
Area of Interest:Engineering/Technical Operations
Position Type:Full Time
Posting Job DescriptionThe Time Warner Cable Corporate office currently seeks Associate Engineers for our Content Support Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.Company: Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located mainly in five geographic areas - New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable serves more than 14 million customers who subscribe to one or more of its video, high-speed data and voice services. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable. More information about the services of Time Warner Cable is available at timewarnercable, twcbc and twcmediasales. The Opportunity: In keeping with Time Warner Cable's mission to connect people and businesses with information, entertainment and each other in ways that are simple and easy, we are moving quickly towards providing our customers 'any content, any time, on any device, anywhere'. The Content Support Associate Engineer for our Content Operations Department will be responsible for providing operational support of Time Warner Cable's video acquisition, encoding, management, and delivery in support of traditional and IP based video delivery. This position offers the unique and highly visible opportunity to operate exciting and innovative new capabilities for Time Warner Cable. Time Warner Cable - "bring you the future of amazing" Essential Job Functions: 1. Perform ongoing provisioning, monitoring and complex problem resolution of the acquisition, encoding, storage, management, delivery, and players associated with the next generation IP video delivery services 2. Document problem resolutions and communicate to internal and external customers 3. Perform software upgrades and configuration changes 4. Work with internal and external vendors and support organizations 5. Provide escalation support to the first line customer support groups and if needed manage additional escalations internally and externally JobRequirements: Broad experience is preferred but extensive experience in several areas is acceptable 1. Strong team player with the ability to work individually when needed 2. Experience working with caching and streaming delivery platforms 3. Understanding of HTML, HTTP, HTTPS, an | 
