Appt Off Access Spclst Job in Rochester (Illinois, USA, United States)

Job Description:

Interacts with patients and/or referring physicians to schedule appropriate appointments or provide other information/services as needed. Independently recognizes, interprets, and evaluates medical conditions and their level of urgency. Maintains regular contact with medical specialty areas (physicians, secretaries, and administrators) as needed as part of the patient care team to ensure quality-scheduling services. Will work on site with the expectation of moving to teleworking within approximately one year of hire based upon the needs of the department.

Basic Qualifications:

Associate's degree or certification in healthcare field required. 3-5 years' telephone and customer service experience required, such as a call center, physician’s office, as an appointment scheduler, etc. Candidates must be able to type 40 wpm.

Other Qualifications:

Medical terminology competence preferred. Previous medical experience desirable. Knowledge of Mayo's scheduling system preferred. Knowledge of Cerner scheduling programs desirable. Successful agents demonstrate ability to work effectively in a fast-paced, stressful environment, as a team player, and with demonstrated problem solving skills. Must be willing to modify individual work schedules/responsibilities in response to department/clinical needs.
Exemption Status: Non-Exempt
Hours/Pay Period: 80
Schedule Details: Monday-Friday; 8:00 a.m. -5:00 p.m.
Weekend Schedule: N/A
Compensation Detail: Education, experience, and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.62/hr.
Staffing Specialist: Caroline Karsner

Mayo Clinic is an affirmative action / equal opportunity educator and employer.