Services Program Manager
Requisition ID 24551
Full/Part Time Full Time
Location South San Francisco, CA
San Juan, PRScottsdale, AZ Bentonville, AR Irvine, CA Los Angeles, CA Petaluma, CA Redwood City, CA San Diego, CA South San Francisco, CA Englewood, CO East Windsor, CT Washington, DC Tampa, FL Atlanta, GA Chicago, IL Lisle, IL Framingham, MA Southfield, MI Chesterfield, MO Islandia, NY New York, NY Portsmouth, NH Columbus, OH Mason, OH Pittsburgh, PA Houston, TX Plano, TX Herndon, VA Bellevue, WA Bloomington, MN Ewing, NJ Colorado Springs, CO Austin, TX Charlotte, NC NE Cary, NC Aliso Viejo, CA Brookfield, WI Franklin, TN Campbell, CA Overland Park, KS Portland, OR McLean, VA Rockville, MD Sunnyvale, CA Indianapolis, IN Indianapolis, IN Bedford, MA Columbia, MD Plano, TX Plano, TX Plano, TX Rolling Meadows, IL Rolling Meadows, IL Rolling Meadows, IL San Francisco, CA Chicago, IL Redwood City, CA
Description CA Technologies (Nasdaq: CA) is an IT management software and solutions company with expertise across all IT environments--from mainframe and physical, to virtual and cloud. CA manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage their evolving IT ecosystems. Founded in 1976, CA Technologies serves customers in virtually every country in the world and reported revenue of $4.4 billion in fiscal year 2011. We are currently looking for a qualified Services Program Manager to join our iTKO Professional Services team. This position can be located nationwide. iTKO Professional Services Organization (PSO) provides a complete set of services that enable our customers to be successful with iTKO LISA and help them to mitigate the business risks of frequent changes to today's complex Service Oriented Architecture (SOA) and enterprise IT environments. Job Description: Our Program Managers are responsible for Customer Satisfaction for their assigned accounts. The goal of the Program Manager is to ensure that the value outlined in the purchase process is achieved, documented, and communicated throughout the engagement. The Program Manager contributes to the successful service delivery to the customer. The Program Manager must be able to understand a client's desired goals supporting SOA environment and testing requirements, and then translate these requirements leveraging iTKO's LISA Test, Validation and Virtualization solutions. Program Managers will engage iTKO Pre-Sales to architect a solution that meet the client's needs and then create a statement of work (SOW) based off that scope. Once the SOW is signed, the Program Manager will work with PSO Operations on scheduling and staffing the engagement. It is the responsibility of the Progra |
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