Title: Service Manager - Managed Services
Location: California-San Jose
Location: - San Jose or virtual
Teradata Managed Services Service Manager, Teradata Senior Consultant
Teradata Managed Services assumes broad operational responsibility for a customer's Teradata data warehouse environment under contracted Service Level Agreements, transferring service accountability and technology control to our experts when there is no client owned support function, or a client needs to supplement his own staff. There are multiple areas of specialization, including infrastructure, data integration (ETL) management, and Analytical Application Administration. Engagements typically last from one to three years and startup is accomplished through a Transition Services Engagement, typically 6 - 8 weeks in duration.
Teradata has built over 1,000 data warehouses and includes among its customers the world's top retailers, telecommunications companies, airlines, global insurance companies and 5 of the word's top 10 banks. The Teradata Database Management System is a very large scale SQL database, realized as a collection of SMP nodes and disks connected by a high-speed multi-path network Summary Description: The Managed Services Service Manager is a Teradata trained Senior Consultant or Project Manager with a proven track record of Teradata Professional Service engagements or a history of successful employment and escalating responsibilities within a Teradata customer environment. This is a salaried position responsible for client delivery and project oversight during the Production Phase of the Managed Services project. The Managed Services Service Manager will be called upon at the completion of the Transition phase of the engagement to act as the sustaining service manager, and becomes a primary point of contact for the customer for communication and escalation of requests and issues. The Service Manager has the responsibility to ensure the project is being administered in accordance with the SOW and SLA, that any service delivery risks are identified and mitigated, that production deliverables are achieved utilizing standardized practices, and that project reporting, project reviews and audits are conducted as specified. This position works virtually, but may require some travel to customer site for periodic project audits or customer meetings. The ability to communicate well and simplify technical issues is required. Written communication, excellent ability to follow-up on planned actions, and the ability to negotiate win-win outcomes is critical to the success of this role.
Basic Qualifications:
. 8 plus years experience in computer technology or related fields
. Must have Teradata experience working as a database administrator, technical consultant or project manager.
. BS/BA degree in Business Technology, Computer Science, or Management
Information Systems, Business Administration, Math, Statistics, or Engineering
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