Requisition #: TSAS37824
Job Title: Tech Support Specialist
Country: United States
State: Georgia
City: Alpharetta
Employment Status: Full Time
Division: TS-Administrative Services Offering
Job Responsibilities:
(Description)
Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world. BASIC FUNCTION Provides technical guidance and support to Payroll Service Representatives/Implementation Specialists to resolve product and client problems by utilizing extensive product knowledge and troubleshooting experience. Acts as a team leader in the absence of a manager. Identifies the team's training needs and coordinates imlementation. _____________________________________________________________________________________________ ESSENTIAL RESPONSIBILITIES 1. Provides technical support to the Client Service and Implementation teams regarding the resolution of product and client problems or complex installation requirements. Coordinates communication with other region departments, when necessary, to expedite responses to critical client situations. May work with corporate staff to identify issues and assist with a resolution. 2. Continually upgrades knowledge and skill base relating to both new product rollouts and existing products to increase proficiency in a technical support capability. May assist in new product roll outs/patches to other departments and clients. 3. Acts as a team leader in the absence of the manager by providing technical support, prioritizing critical issues and providing direction. 4. Identifies training needs within the client service team and coordinates additional training, as required, regarding the application of product knowledge in problem resolution. 5. Researches new accounts and determines their appropriate assignment to client service personnel. Assists in the preparation of required reports. 6. Tests program releases and patches._________________________________________________________________________________1. RESEARCH/KNOWLEDGE - Remains up-to-date on all technical issues, new features, statutory changes by attending classes, manual usage, reading material and troubleshooting calls on new releases. Technical Support Specialist III Provides support of the region for all ADP applications. May include: resolving the most complex technical issues, writing custom programs, assisting other regions and Cor | 
